Articles & Blog

July 16, 2019

This Is the One Thing You Can Do to Keep Your Best Workers

If your best people feel supported and appreciated, they're likely to stay.
July 16, 2019

What Steve Jobs’ Approach to Conflict Can Teach You About Leadership

"Saving face" can help build relationships and resolve conflicts -- here's how not to do it.
July 16, 2019

Why ‘Saving Face’ is More than Just a Saying

In a recent article, I described the Asian concept of “face” and discussed how it is a universal concept that serves as social currency in family, friendship and business. In this article, I’d like to explore one of the keys to using face successfully: authenticity. In business relationships, when you […]
July 12, 2019

The Secret To Successful Business Relationships? It’s Staring You in the Face

When you hear the words “save face,” what do you think of? You might imagine someone trying to recover after saying something embarrassing. Maybe they made a misstep in the workplace and now need to repair their reputation. Egos are hurt and must be mended. In most Asian cultures, the […]
January 15, 2019

Alibaba’s Success Started With Just 1 Sentence

To have an innovative mindset, you must think globally — but that means more than you might think Recently, I discussed the first step to leading with an innovative mindset: building a learning culture. In this column, I’m exploring the second step: thinking globally. When people hear “thinking global,” they […]
December 15, 2018

Want to Innovate Like Toyota? Just Ask Why.

The powerful multinational company takes a simple — yet effective — approach to innovation Companies know that to grow, they must consistently innovate. But, to truly innovate, company leaders must lead with an innovative mindset. An innovative mindset allows leaders and workers alike to take small steps to create big […]
November 19, 2018

The Hidden Workplace Dynamic That Is Killing Your Company’s Inclusion

If your team has insiders and outsiders, you aren’t cultivating a truly inclusive environment. Diversity and inclusion aren’t just trendy business buzzwords. Research suggests that companies that embrace diversity perform better than companies that don’t make it a priority. But hiring a diverse workforce is only half the equation. In […]
October 15, 2018

What’s the Secret of Google’s Best Teams?

When Google studied its most successful teams, they discovered the secret isn’t in the ‘who’–it’s in the ‘how.’ When Google’s People Operations department (their version of human resources) set out to study what made their most high-performing teams tick, they were surprised by the results. It turns out it isn’t […]