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Why Cultural Agility Is a Must-Have Competitive Advantage for Global Leaders

Why Cultural Agility Is a Must-Have Competitive Advantage for Global Leaders

by Maya Hu-Chan | Apr 29, 2022 | Articles, Leading Teams

Cultural agility is the ability to bridge the gap across differences. Here’s how to start. A commonly used American idiom has the power to completely ruin an otherwise strong professional relationship. I witnessed this myself with Steve, an American executive...
Saving Face: The Art Of Tough Conversations With Dignity

Saving Face: The Art Of Tough Conversations With Dignity

by Maya Hu-Chan | Jan 12, 2022 | Videos

You’ve heard of Facebook. But have you heard of Face Bank? The term might be unfamiliar to many, but the most effective HR professionals count on it to overcome cultural barriers, resolve interpersonal conflicts, and preserve dignity for all parties involved for a...
Podcast Interview with Wanda Wallace from Out of Your Comfort Zone

Podcast Interview with Wanda Wallace from Out of Your Comfort Zone

by Maya Hu-Chan | Aug 14, 2021 | Saving Face, Videos

Saving Face with Maya Hu-Chan August 6, 2021 Hosted by Wanda Wallace Episode Description Wherever you work, you probably interact and collaborate with people from a range of cultures. What do you need to do to ensure that you are being culturally aware and helping...
Sympathy Versus Empathy and Why You Should Know the Difference

Sympathy Versus Empathy and Why You Should Know the Difference

by Maya Hu-Chan | Jul 20, 2021 | Articles, Saving Face, Strategic Communication

Leaders can create trust and connection by expressing empathy. Sympathy does the opposite. Here’s how to tell the difference. When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood,...
How to Uncover Your Communication Blind Spots

How to Uncover Your Communication Blind Spots

by Maya Hu-Chan | May 27, 2021 | Articles, Cross-Cultural Management, Strategic Communication

From clear communication to cultural awareness, some leadership blind spots are all too common. Mitch almost lost one of his highest-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team...
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