Cultural agility is the ability to bridge the gap across differences. Here’s how to start. A commonly used American idiom has the power to completely ruin an otherwise strong professional relationship. I witnessed this myself with Steve, an American executive...
You’ve heard of Facebook. But have you heard of Face Bank? The term might be unfamiliar to many, but the most effective HR professionals count on it to overcome cultural barriers, resolve interpersonal conflicts, and preserve dignity for all parties involved for a...
Saving Face with Maya Hu-Chan August 6, 2021 Hosted by Wanda Wallace Episode Description Wherever you work, you probably interact and collaborate with people from a range of cultures. What do you need to do to ensure that you are being culturally aware and helping...
Leaders can create trust and connection by expressing empathy. Sympathy does the opposite. Here’s how to tell the difference. When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood,...
From clear communication to cultural awareness, some leadership blind spots are all too common. Mitch almost lost one of his highest-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team...
