How often do you find yourself feeling surprised when a global team member or colleague reacts in an unexpected way to something you say or have asked them to do? Do you find yourself thinking: “They just didn’t get it!” If this sounds familiar then I have news for...
Public speaking can be nerve-wracking for everyone, but often more so for non-native English speakers. These strategies can help boost your confidence and success. Many of the leaders I coach have similar experiences with public speaking. They rise up through the...
It can be just as difficult to give critical feedback as it is to receive it. Here’s how to navigate that challenge. I recently surveyed 300 human resources professionals about their most challenging conversations. Forty percent said giving critical feedback is...
Virtual conferences and meetings are here to stay. These best practices will help you engage audiences burned out on video calls. The pandemic has forced us to redefine how we work, gather, and communicate. As a speaker, I’ve taken on the new skill set of...
Leaders can create trust and connection by expressing empathy. Sympathy does the opposite. Here’s how to tell the difference. When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood,...
From clear communication to cultural awareness, some leadership blind spots are all too common. Mitch almost lost one of his highest-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team...
