Leaders can create trust and connection by expressing empathy. Sympathy does the opposite. Here’s how to tell the difference. When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood,...
From clear communication to cultural awareness, some leadership blind spots are all too common. Mitch almost lost one of his highest-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team...
When chosen carefully and with courage, words are the foundation of true leadership. When I watched the inauguration of President Biden and Vice President Harris recently, I was struck not by what I saw but what I heard. President Biden assured the nation that his...
The seven things you can do right now to improve the way your team communicates. In today’s business world, we often have no choice but to communicate through email — especially if you are working in a virtual team. But, while we may think we’re...
To be a great leader, you must be a strong communicator. But first, you have to know what kind of communicator you are. When you are a leader, one skill can make or break your success: communication. But communicating as a leader is about more than clearly conveying...
Creativity and genuine appreciation go a long way when it comes to motivating workers whose main capital is knowledge. Executive coaches have a unique vantage point on what goes on inside companies – and the brains of the people leading them. Working with...
