In this LinkedIn LIVE interview replay with Nancy Parsons, CEO/President at CDR Companies, LLC, we discuss my latest book Saving Face: How to Preserve Dignity and Build Trust and how we can integrate the principles of “face” with cross-cultural management,...
From clear communication to cultural awareness, some leadership blind spots are all too common. Mitch almost lost one of his highest-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team...
A natural human behavior might be leading you to make huge business mistakes We’ve all gone through it – that awkward moment when you’ve made an innocent assumption about something or someone and realized you were wrong. Ever congratulate someone on...
This little-used communication tactic can save your next international business deal As an international business coach, I often advise clients on cross-cultural communication, including an aspect of communication that many Americans often neglect: silence. Recently,...
There are many ways to express “no” in Japanese culture, and saying the word “no” is not one of them Doing business on an international scale requires understanding that communication styles differ around the globe. You not only have to read...
“Empowerment” can have the opposite effect on workers from Asian cultures The word “empowerment” is a popular business buzzword today. Empowering customers, empowering clients, empowering employees — it’s always a good thing, right?...
