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Sympathy Versus Empathy and Why You Should Know the Difference

Sympathy Versus Empathy and Why You Should Know the Difference

by Maya Hu-Chan | Jul 20, 2021 | Articles, Saving Face, Strategic Communication

Leaders can create trust and connection by expressing empathy. Sympathy does the opposite. Here’s how to tell the difference. When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood,...

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