by Maya Hu-Chan | Oct 10, 2023 | Saving Face, Videos
How do you feel when you’re checking out of a store and someone behind the counter says, “Have a nice day?” Do you get a little shimmy in your step? Does your day get a little brighter? Not really? Ever wonder why that is? The term have a nice day is...
by Maya Hu-Chan | Apr 30, 2023 | Articles, Diversity, Equity & Inclusion
If you’re met with silence when you ask for input, these three tips can start a dialogue. A question I often get from my clients is, “How do I get my employees to speak up?” They ask their teams to share their opinions and speak their minds, but they...
by Maya Hu-Chan | Jan 12, 2022 | Videos
You’ve heard of Facebook. But have you heard of Face Bank? The term might be unfamiliar to many, but the most effective HR professionals count on it to overcome cultural barriers, resolve interpersonal conflicts, and preserve dignity for all parties involved for a...
by Maya Hu-Chan | Oct 15, 2018 | Articles, Diversity, Equity & Inclusion
When Google studied its most successful teams, they discovered the secret isn’t in the ‘who’–it’s in the ‘how.’ When Google’s People Operations department (their version of human resources) set out to study what made...