Leaders can create trust and connection by expressing empathy. Sympathy does the opposite. Here’s how to tell the difference. When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood,...
Asian American and Pacific Islander (AAPI) professionals face specific patterns of microaggressions in the workplace. Here’s how to avoid them. In honor of Asian American and Pacific Islander (AAPI) Heritage Month, leaders should celebrate and elevate the...
From clear communication to cultural awareness, some leadership blind spots are all too common. Mitch almost lost one of his highest-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team...
Leaders have a responsibility to speak out and support their AAPI colleagues and team members. Since the start of the pandemic, Asian Americans have experienced increasing levels of discrimination, hate, and, in the tragic case of the Atlanta murders, unthinkable...
Leadership skills helped me to talk to my autistic children for the first time. They can help you breakthrough with your team. My daughter’s favorite color is blue. Until a few days ago, I didn’t know her favorite color. Although she is 23 years old,...
When chosen carefully and with courage, words are the foundation of true leadership. When I watched the inauguration of President Biden and Vice President Harris recently, I was struck not by what I saw but what I heard. President Biden assured the nation that his...
Microaggressions cause BIPOC workers to lose face. Here’s how to help them save it. As companies embrace a new commitment to diversity and inclusion, they must address an essential truth: BIPOC (Black, indigenous, people of color) workers often face...
Feedback plays a role in how “face”—our sense of personal dignity, pride, and self-esteem—can be lost, recovered, and honored. One of the most powerful acts of leadership is often one of the most overlooked: providing feedback. In my book, “Saving Face: How to...
