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Empowering Change: Strategies to Combat Gender Bias

Empowering Change: Strategies to Combat Gender Bias

Women face bias in the workplace that can hold back careers. Here's how women can take back power, and how leaders can facilitate change. Becca is a leader in a global pharmaceutical company. She's smart, driven, and has a proven record of delivering results. Her...

Pitching Like a Pro: Essential Elements for Captivating Investors

Pitching Like a Pro: Essential Elements for Captivating Investors

There's a lot that must go into an investor pitch, but thinking of it as a three-part story can help you tackle your next pitch with confidence. When making a pitch to potential investors, many entrepreneurs lose sight of something important: A pitch isn't only about...

How Every Entrepreneur Should Prep for Their Next Pitch

How Every Entrepreneur Should Prep for Their Next Pitch

The prep that goes into your pitch -- and how you follow up -- is almost as important as the pitch itself. It's a situation familiar to many entrepreneurs. You have a wonderful business idea. You put together a strong team. You work hard on a beautiful deck. You line...

The 4 Things Investors Look For in Every Pitch

The 4 Things Investors Look For in Every Pitch

Investor pitches are one of the most important steps in the entrepreneur journey. Here's how to make yours sing. If you're a company founder, you've likely engaged in one of the most high-stakes, stressful steps of entrepreneurship: the investor pitch. No matter how...

Why Pickleball Might Be the Answer to Your Retirement Questions

Why Pickleball Might Be the Answer to Your Retirement Questions

The pickleball generation is figuring out there's more to the sport than dinks and dunks. Those of us fortunate to live a long and productive life are likely to face a turning point: a time to retire. "Retirement," however, can be a loaded word. For some, it brings a...

The Surprising Tool That Causes Breakthroughs in My Coaching

The Surprising Tool That Causes Breakthroughs in My Coaching

When my clients are feeling stuck, confused, or lost, I ask them to close their eyes and tell me what they see. High-performing entrepreneurs and executives are usually experts at understanding the needs of their teams, clients, and customers. They're often not,...

How Conflict Can End With a Win/Win for All

How Conflict Can End With a Win/Win for All

Conflict can lead to productive, positive outcomes. It all depends on your approach. My client, Nicole, avoids conflict. After a recent conversation with her preteen son, she realized she should rethink her approach. Her son and his grandparents were spending an...

4 Keys to ‘Influencing Up’

4 Keys to ‘Influencing Up’

Influencing up is a step above managing up, and it can have a big impact. Here are four ways to do it. Most people know how important it is to manage up. It takes day-to-day effort to successfully navigate the working relationship with a direct boss. But influencing...

What an Old Chinese Story Can Teach You About Resilience

What an Old Chinese Story Can Teach You About Resilience

For entrepreneurs, the highs are high and the lows are low. Here's how to thrive through it all. Recently, a group of colleagues and I discussed the familiar ups and downs of entrepreneurial life. When work is plentiful and things are going well, we're too happily...

Unconscious Bias Drives Your Decision-Making

Unconscious Bias Drives Your Decision-Making

Unconscious biases are powerful mental shortcuts. Here are the 4 most common and how to mitigate their damage. Leaders seeking to create inclusive work environments should start by understanding how unconscious biases can undermine those efforts. Unconscious biases...

Here’s Why Your Employees Aren’t Talking

Here’s Why Your Employees Aren’t Talking

If you're met with silence when you ask for input, these three tips can start a dialogue. A question I often get from my clients is, "How do I get my employees to speak up?" They ask their teams to share their opinions and speak their minds, but they are most often...

Pulling Together or Paddling in Circles?

Pulling Together or Paddling in Circles?

Six ways to achieve strategic alignment within global teams. Rowing is harder than it looks. To win a race, it takes training, commitment, mutual respect, and a shared determination to succeed within an elite rowing crew. It turns out that the same is true in...

4 Communication Habits That Undermine Your Message

4 Communication Habits That Undermine Your Message

I've observed 4 patterns that consistently undermine effective communication. Here's how to fix them. In a recent column, I explored the skills that can help leaders become clear, focused communicators. But all the work leaders put into becoming clear speakers can be...

3 Steps to Becoming a Clear Speaker

3 Steps to Becoming a Clear Speaker

Even the most accomplished leaders can struggle with clear communication. These strategies can help. I recently asked several of my coaching clients to complete a self-assessment of their executive presence, based on the three-by-three model of executive presence...

3 Proven Steps to Fix Your Relationships at Work

3 Proven Steps to Fix Your Relationships at Work

The PC executive liked to say no - and never explain himself. He eventually saw the light with the help of an executive coach and some martial arts philosophy. As an executive coach who works with leaders all over the world, I believe it is important to be aware of my...

Are you a global castaway?

Are you a global castaway?

Here’s the bad news: it’s no longer enough to simply be great at your job. Here’s the good news: there’s a whole world waiting out there to help you shine. English poet John Donne coined the phrase ‘No man is an island’ – and, over the centuries, it has become a...

How to Create Your Own Virtual Water Cooler Chat

How to Create Your Own Virtual Water Cooler Chat

How to harness technology to build global team spirit. How often have you leaned across your desk or paused in an office doorway to ask a colleague a question? Or raised your eyebrows at a team member, during a meeting with a tricky client, in silent, supportive...

How Partnering is Changing Global Business

How Partnering is Changing Global Business

Are you an equal partner with your customers, planning for long-term growth together…or are the battle lines still drawn in every commercial negotiation as you try to hit sales figures and preserve your margins? In recent years there has been a noticeable shift...

Do you stand out as a leader?

Do you stand out as a leader?

One of my clients (We’ll call her Nancy) missed out on an important promotion recently. She sought feedback from the interview panel and was told the same thing several times. She had a ‘lack of executive presence’. This is tough feedback to deal with because...

Bagels! The secret to building a high-performing virtual team

Bagels! The secret to building a high-performing virtual team

With more and more companies working seamlessly across cultures and time zones I am often asked by clients what the secret is to building an effective virtual team. The answer is simple: fresh bagels. OK, it’s really building trust, but we’ll get to the bagels in a...

From Chaos to Calm: How Leaders Affect a Team’s Climate

From Chaos to Calm: How Leaders Affect a Team’s Climate

Leaders are the weather makers for an organization. Here's how to create calm, even in a storm. Leaders are weather makers. They create the climate on their teams. They can turn up the heat, or cool things down. They can make it rain, or shine a light on the...

When is a strength not a strength?

When is a strength not a strength?

What is your signature strength as a leader? Is it your energy? Which characteristic is the one that you have truly built your leadership reputation on? And did you know that this strength could be holding you back professionally? The concept of strengths-focused...

What My Autistic Daughter Taught Me About DEI

What My Autistic Daughter Taught Me About DEI

A DEI mindset is about more than hiring. It requires seeing the world through others' eyes. Savannah is autistic and non-verbal. Most people assume that because she is non-verbal, she has nothing to say. That is completely false. Two years ago, with guidance from a...

Want a Good Relationship with Your Boss? Leave Ego at the Door

Want a Good Relationship with Your Boss? Leave Ego at the Door

All strong relationships are built on trust. Your relationship with your boss is no different. Recently, I've worked with two successful, ambitious, high-performing executives who are facing the same challenge. They excel at maintaining productive, positive...

Why a Global Mindset Is More Than Just Geography

Why a Global Mindset Is More Than Just Geography

Leading with a global mindset requires these five essential skills. As a leader, Hannah succeeds on many levels. A senior VP in a global tech company, her role requires complex coordination in a global structure, collaborating and synchronizing with multiple functions...

Is the Glass Ceiling a Mindset Issue?

Is the Glass Ceiling a Mindset Issue?

Contrary to what you may have heard, the fabled glass ceiling that holds women back from top jobs - is still alive and well. A 2013 Harvard Law Review report noted that, although there has been progress in both the public and private sectors across the world towards...

Leadership is knowing how to ask

Leadership is knowing how to ask

If there is ever an opportunity to add in an eighth deadly sin, then I am putting my hand up to nominate “assumption”. In my experience, assumption is already the #1 business sin; the destroyer of deals, the terrorizer of team dynamics - yet it continues to pervade...

How to Have Executive Presence While Staying True to Yourself

How to Have Executive Presence While Staying True to Yourself

Passion and enthusiasm often fail to translate effectively in settings that call for authority, clarity, and confidence. Jessica didn't want to lose the qualities that make her an outstanding leader. A senior leader in the nonprofit sector, Jessica is passionate about...

Are You a Global Thinker?

Are You a Global Thinker?

Creating the mindset for outstanding global leadership With the unique economic challenges of high inflation and interest rates amid a continuing global pandemic, most companies might think twice about expanding into new markets. Ironically, just the opposite was...

The Hidden Downside to Winning

The Hidden Downside to Winning

Resolving conflict isn't a one-size-fits-all approach Alan came to me with a simple question: How can I influence people? Alan works in procurement for his company and had been recently promoted to a director role. This new role requires managing budgets across the...

You May Be Heard, But Are You Being Understood?

You May Be Heard, But Are You Being Understood?

How often do you find yourself feeling surprised when a global team member or colleague reacts in an unexpected way to something you say or have asked them to do? Do you find yourself thinking: “They just didn’t get it!” If this sounds familiar then I have news for...

How to Successfully Manage Conflict Across Cultures

How to Successfully Manage Conflict Across Cultures

Conflict on global teams can show up in ways you may not expect. Here are the skills to navigate these moments. Ted and his team had reached a crisis point. Ted is a senior leader with a global company. His team had been collaborating cross-functionally on a project...

When Does Yes Mean No?

When Does Yes Mean No?

A trick question, right? I am afraid not. This is a real issue for global business leaders and, every day, there are communication breakdowns occurring across the world as different cultural norms conspire to confuse and confound even the most sensible and experienced...

Belonging May Be the Key to Retaining Global Talent

Belonging May Be the Key to Retaining Global Talent

When multiple cultures come together on a team, creating a sense of belonging is especially important. Jack was facing a predicament that is common to many of the leaders I coach. Jack is a senior vice president in a global technology company. An American, he leads a...

5 Steps to Becoming an Effective Strategic Leader

5 Steps to Becoming an Effective Strategic Leader

Many people get stuck in the transition from technical expert to strategic leader. These steps can help you cultivate a strategic mindset. Many professionals face a unique challenge when reaching a certain height in their careers: the transition from technical expert...

7 Steps to Take Managing to the Next Level

7 Steps to Take Managing to the Next Level

With record numbers of people leaving jobs and starting new ones, it's time to re-think how people "manage up." The Great Resignation has meant not only millions of workers leaving jobs, but millions of workers starting new jobs, too, with new rules, expectations, and...

6 Winning Public Speaking Tips For Non-Native English Speakers

6 Winning Public Speaking Tips For Non-Native English Speakers

Public speaking can be nerve-wracking for everyone, but often more so for non-native English speakers. These strategies can help boost your confidence and success. Many of the leaders I coach have similar experiences with public speaking. They rise up through the...

What Receiving Negative Feedback Taught Me About Giving It

What Receiving Negative Feedback Taught Me About Giving It

It can be just as difficult to give critical feedback as it is to receive it. Here's how to navigate that challenge. I recently surveyed 300 human resources professionals about their most challenging conversations. Forty percent said giving critical feedback is the...

The 4 Must-Have People for a Solid Support System

The 4 Must-Have People for a Solid Support System

A support system can help you achieve your career goals. Here's how to build one. Leaders who reach the pinnacle of their professional goals don't do it alone. Behind every success story is a solid support network. Everyday support comes from partners, friends, and...

How to Take Your Virtual Presenting to the Next Level

How to Take Your Virtual Presenting to the Next Level

Virtual conferences and meetings are here to stay. These best practices will help you engage audiences burned out on video calls. The pandemic has forced us to redefine how we work, gather, and communicate. As a speaker, I've taken on the new skill set of connecting...

Sympathy Versus Empathy and Why You Should Know the Difference

Sympathy Versus Empathy and Why You Should Know the Difference

Leaders can create trust and connection by expressing empathy. Sympathy does the opposite. Here's how to tell the difference. When one of my clients experienced discrimination in the workplace, she confided in a colleague. She had hoped to feel understood, validated,...

3 Microaggressions in the Workplace You Can’t Ignore

3 Microaggressions in the Workplace You Can’t Ignore

Asian American and Pacific Islander (AAPI) professionals face specific patterns of microaggressions in the workplace. Here's how to avoid them. In honor of Asian American and Pacific Islander (AAPI) Heritage Month, leaders should celebrate and elevate the...

How to Uncover Your Communication Blind Spots

How to Uncover Your Communication Blind Spots

From clear communication to cultural awareness, some leadership blind spots are all too common. Mitch almost lost one of his highest-performing team members, and he would have never known why. As an American executive for a multinational company, Mitch leads a team...

Why Anti-Asian Hate Should Matter to You

Why Anti-Asian Hate Should Matter to You

Leaders have a responsibility to speak out and support their AAPI colleagues and team members. Since the start of the pandemic, Asian Americans have experienced increasing levels of discrimination, hate, and, in the tragic case of the Atlanta murders, unthinkable...

What I Learned About Leadership From My Autistic Children

What I Learned About Leadership From My Autistic Children

Leadership skills helped me to talk to my autistic children for the first time. They can help you breakthrough with your team. My daughter's favorite color is blue. Until a few days ago, I didn't know her favorite color. Although she is 23 years old, I'd never had a...

Why Words Can Speak Louder Than Actions in Leadership

Why Words Can Speak Louder Than Actions in Leadership

When chosen carefully and with courage, words are the foundation of true leadership. When I watched the inauguration of President Biden and Vice President Harris recently, I was struck not by what I saw but what I heard. President Biden assured the nation that his...

Microaggressions and Psychological Safety: How They Are Linked

Microaggressions and Psychological Safety: How They Are Linked

Microaggressions cause BIPOC workers to lose face. Here's how to help them save it. As companies embrace a new commitment to diversity and inclusion, they must address an essential truth: BIPOC (Black, indigenous, people of color) workers often face microaggressions...

How “Face” Can Help You Unlock the Power of Feedback

How “Face” Can Help You Unlock the Power of Feedback

Feedback plays a role in how “face”—our sense of personal dignity, pride, and self-esteem—can be lost, recovered, and honored. One of the most powerful acts of leadership is often one of the most overlooked: providing feedback. In my book, “Saving Face: How to...

Calling In Vs. Calling Out: How to Talk About Inclusion

Calling In Vs. Calling Out: How to Talk About Inclusion

The journey to inclusion is filled with missteps. Here's how to navigate through them with compassion and grace. I recently served on a panel at a town hall for a global company. The topic was "Combating Racism in the Workplace." I brought attention to the rise of...

Saving Face: The New Social Currency of Our Time

Saving Face: The New Social Currency of Our Time

True leaders know that managing a company requires far more than just issuing instructions or setting targets. Leaders must move in many circles, think in many styles, and run their businesses through a global lens. At the heart of human connection that makes all this...

The Basic Human Need Some Companies Fail to Meet

The Basic Human Need Some Companies Fail to Meet

Mutual respect can help you build an engaged, committed workforce. Here are four ways to do that. One of my clients, let's call her "Sarah," recently walked away from the best job she's ever had. Sarah was a senior manager for a global company. She had been with the...

How to Apply Emotional Intelligence to Your Leadership

How to Apply Emotional Intelligence to Your Leadership

If you want strong business relationships, you have to start thinking emotionally. Here's how to start. When it comes to building strong, lasting relationships with clients and team members, it's time to start thinking like CEOs but under a different definition: Chief...

Loneliness is an Epidemic. Here’s How to Fight it

Loneliness is an Epidemic. Here’s How to Fight it

The life of an entrepreneur and solopreneur can feel isolating. Here are four strategies to help. Twenty years ago, I found a group that would become my professional family. Entrepreneurs and solopreneurs face a unique challenge. Without the built-in relationships...

Microaggressions Led Me to Change My Name

Microaggressions Led Me to Change My Name

Subtle acts of exclusion can make work a difficult place for BIPOC. Here's how to help change that. My Chinese name is Men-Jyung Hu. During my first year of graduate school at the University of Pennsylvania, my professors and classmates rarely called me by my name. I...

4 Tips to Avoid a Communication Breakdown When Working Remotely

4 Tips to Avoid a Communication Breakdown When Working Remotely

As your employees become remote workers, communicating with awareness is crucial for success. If your small business is transitioning to work remotely, the way you communicate will have to evolve. Our reliance on tech-driven communication, whether its email,...

Why the Smallest Acts of Leadership Are the Most Important

Why the Smallest Acts of Leadership Are the Most Important

Sometimes the most influential leadership moves cause a "butterfly effect"--a small event that can have a big impact. When I was in first grade, my teacher made a decision that would affect the rest of my life. In Taiwan, large classrooms aren't unusual. In fact, my...

How to Find Opportunity Within a Crisis

How to Find Opportunity Within a Crisis

In every crisis, there's opportunity to engage, innovate, and connect. As people worldwide adjust to the sudden, drastic changes in life brought on by the coronavirus pandemic, companies are having to adjust, too. Many reach out to their customers with emails...

Don’t Stay in Your Lane: The Secret to Developing Your Career

Don’t Stay in Your Lane: The Secret to Developing Your Career

When it comes to developing our careers, we often focus on exterior sources to help us get ahead, depending on recognition from others to propel us forward. But we often overlook one of the most powerful tools: self-advocacy. In the book Getting Ahead: Three Steps to...

The Surprising Ways Gender Bias Holds Women Back

The Surprising Ways Gender Bias Holds Women Back

In several recent columns, I have explored what it means for women today to "have it all," and how it involves balancing the four pillars that make up our lives. We've explored the pillars of self, family, and community. In this column, I'd like to discuss the final...

The Healing Power of Friendships

The Healing Power of Friendships

In my recent discussions of what it means to "have it all," I've explored two pillars of life -- self and family. Now I'd like to explore a third pillar, one that is often as neglected as self: community. A landmark 81-year Harvard study sought the answer to the...

What Having Triplets Taught Me About Letting Go

What Having Triplets Taught Me About Letting Go

In recent columns, I have explored what it means to "have it all," and how integrating the four domains of life -- self, family, community, and work -- can bring us closer to feeling fulfilled. In this column, I'd like to discuss the domain of family, and the effect...

Family, Work, Life: Why You Should Come First

Family, Work, Life: Why You Should Come First

In a recent column, I explored what it means to "have it all." Life presents us with the challenge, and reward, of an always-evolving definition of "having it all" -- especially for women. I also discussed that we feel most satisfied when we are mindful of how we...

Want to Have it All? Don’t Forget an Important Part: Yourself

Want to Have it All? Don’t Forget an Important Part: Yourself

It's a question women around the world ask themselves every day: Can I have it all? Let's cut to the chase: The answer is "yes," but women must decide what "all" means to them, and acknowledge that the definition will evolve as their lives evolve, too. Recently, I...

The Untapped Potential of Feedback

The Untapped Potential of Feedback

Giving feedback is routine for leaders. But don't let the everyday nature of feedback fool you -- a single moment of giving feedback can have momentous impact, especially if the way it is delivered results in someone losing face. Consider one of my clients, Mark. Mark...

This Is the One Thing You Can Do to Keep Your Best Workers

This Is the One Thing You Can Do to Keep Your Best Workers

Research consistently shows that the top reason people leave their jobs isn't related to compensation, benefits, or even opportunities for career growth: It is that they don't feel appreciated. Recently, I've been writing about the Asian cultural concept of saving...

Why ‘Saving Face’ is More than Just a Saying

Why ‘Saving Face’ is More than Just a Saying

In a recent article, I described the Asian concept of "face" and discussed how it is a universal concept that serves as social currency in family, friendship and business. In this article, I'd like to explore one of the keys to using face successfully: authenticity....

These 3 Mindfulness Tactics Can Help Your Company Innovate

These 3 Mindfulness Tactics Can Help Your Company Innovate

Recently, I discussed the first two steps to leading with an innovative mindset: building a learning culture and thinking globally. In this column, I'm exploring the final step: leading mindfully. Mindfulness is a mental state. It's defined as connecting to the...

Alibaba’s Success Started With Just 1 Sentence

Alibaba’s Success Started With Just 1 Sentence

To have an innovative mindset, you must think globally -- but that means more than you might think. Recently, I discussed the first step to leading with an innovative mindset: building a learning culture. In this column, I'm exploring the second step: thinking...

Want to Innovate Like Toyota? Just Ask Why.

Want to Innovate Like Toyota? Just Ask Why.

The powerful multinational company takes a simple -- yet effective -- approach to innovation Companies know that to grow, they must consistently innovate. But, to truly innovate, company leaders must lead with an innovative mindset. An innovative mindset allows...

What’s the Secret of Google’s Best Teams?

What’s the Secret of Google’s Best Teams?

When Google studied its most successful teams, they discovered the secret isn't in the 'who'--it's in the 'how.' When Google's People Operations department (their version of human resources) set out to study what made their most high-performing teams tick, they were...

The One Voice Holding You Back Could Be Your Own

The One Voice Holding You Back Could Be Your Own

We act on the things we tell ourselves. Here's how to make that internal dialogue work for you. As I work with clients to help them become the leaders they want to be, I often find that the singular thing holding them back -- or pushing them forward -- is what they...

Five Ways to Empower Yourself as a Woman in Business

Five Ways to Empower Yourself as a Woman in Business

In a world of gender imbalance in the boardroom, women can still show up with confidence, control and authority I was recently invited to deliver a keynote speech for the annual conference of the Women Presidents' Organization (WPO), an organization for women...

Why Your Mentoring Could Be Hurting-Not Helping-Your Team

Why Your Mentoring Could Be Hurting-Not Helping-Your Team

Coaching and mentoring are not the same thing, and not knowing the difference could be hurting your business. Good leaders like to think of themselves as mentors and coaches for the people on their teams. But, they may not realize one very important point: Mentoring...

Don’t Send Another Email Before Reading This

Don’t Send Another Email Before Reading This

The seven things you can do right now to improve the way your team communicates. In today's business world, we often have no choice but to communicate through email -- especially if you are working in a virtual team. But, while we may think we're being more efficient,...

What Type of Communicator Are You? The Answer Might Surprise You

What Type of Communicator Are You? The Answer Might Surprise You

To be a great leader, you must be a strong communicator. But first, you have to know what kind of communicator you are. When you are a leader, one skill can make or break your success: communication. But communicating as a leader is about more than clearly conveying...

5 Easy Motivational Strategies You Can Start Using Right Now

5 Easy Motivational Strategies You Can Start Using Right Now

Creativity and genuine appreciation go a long way when it comes to motivating workers whose main capital is knowledge. Executive coaches have a unique vantage point on what goes on inside companies - and the brains of the people leading them. Working with clients...

4 Small Steps to Break Your Workaholic Addiction

4 Small Steps to Break Your Workaholic Addiction

We all know constant work is bad for us, and yet it can be hard to break the workaholic habit. Reclaiming your time and your life is simpler than you might think. We now live in a world where it is possible to work every waking minute. Technology has blurred the edges...

Doing International Business? 4 Tips To Save Your Next Deal

Doing International Business? 4 Tips To Save Your Next Deal

These techniques will help you build trust with your international colleagues. We all have a mental picture of the so-called "ugly American" - brash and arrogant, with an ethnocentric belief in America's singular greatness. When ugly Americans travel, they tout Big...

The Eighth Deadly Sin You Might Be Committing Right Now

The Eighth Deadly Sin You Might Be Committing Right Now

A natural human behavior might be leading you to make huge business mistakes We've all gone through it - that awkward moment when you've made an innocent assumption about something or someone and realized you were wrong. Ever congratulate someone on their pregnancy,...

Can Silence Close a Business Deal? You Bet–Here’s How

Can Silence Close a Business Deal? You Bet–Here’s How

This little-used communication tactic can save your next international business deal As an international business coach, I often advise clients on cross-cultural communication, including an aspect of communication that many Americans often neglect: silence. Recently,...

90 Percent of Companies Fail to do This

90 Percent of Companies Fail to do This

When it comes to reaching company goals, designing a strategic plan is just the beginning. One of my coaching clients, Jack, is not a happy camper. As the CFO of a multinational company, Jack went to many lengths to plan a three-day retreat at a beautiful resort for...

Think You Know Millennials? Think again.

Think You Know Millennials? Think again.

For foreign managers, Chinese Millennials present a unique set of management challenges China has gone through tremendous economic and cultural changes in the last 50 years. One of the biggest value shifts has occurred between older and younger generations. Chinese...

Break Down Your Team’s Silos With This One Simple Step

Break Down Your Team’s Silos With This One Simple Step

When managing a global team, it's easy to break into silos -- but it's even easier to break out of them Workplace silos are a widespread problem. It's easy for groups and teams within a company to develop their own processes, cultures, and goals and rarely communicate...

Want to Lead Asian workers? Remove This Word From Your Vocabulary

Want to Lead Asian workers? Remove This Word From Your Vocabulary

"Empowerment" can have the opposite effect on workers from Asian cultures The word "empowerment" is a popular business buzzword today. Empowering customers, empowering clients, empowering employees -- it's always a good thing, right? Well, when it comes to nuances...